Refund & Return Policy

At Tailfizz, we value your peace of mind and are committed to ensuring a smooth, fair, and transparent shopping experience.

1. Return Eligibility

You have 30 days from the date of delivery to request a return. To qualify:

  • Items must be in the same condition as received
  • Unused, unworn, with all original tags
  • In their original packaging
  • Accompanied by a receipt or proof of purchase

2. How to Initiate a Return

To start a return, please contact us at support@tailfizzco.com.

If your return is approved:

  • We will provide a return shipping label
  • Detailed instructions on how and where to send your package

Important: Returns sent without prior authorization will not be accepted.

3. Return Shipping Fees

  • Quality Issues: If the return is due to our error (defective, damaged, or incorrect item), Tailfizz covers the return shipping costs.
  • Change of Mind / Personal Preference: Customers are responsible for return shipping. Original shipping fees are non-refundable.

4. Damages & Issues

Please inspect your order upon arrival.
If an item is defective, damaged, or incorrect, contact us immediately at support@tailfizzco.com so we can resolve the issue promptly.

5. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Personal care or hygiene items
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

6. European Union 14-Day Cooling-Off Period

For EU orders, you may cancel or return your order within 14 days for any reason, without justification. Items must be unused, in original packaging, and include proof of purchase.

7. Refunds

Once we receive and inspect your return, we will notify you of the refund status:

  • Once we receive and inspect your return, we will notify you of the refund status.

  • If approved, refunds are issued to your original payment method.

  • Please allow up to 10 business days for the refund to be processed by our team.

  • Note that your bank or credit card provider may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us at  support@tailfizzco.com.

8. Return Address

A return shipping label provided by Tailfizz is required before sending any items back.

  • Company Name: HK Bright Strong Limited

  • Address: Unit 1603, Tung Ning Building, 125-126 Connaught Road Central, Sheung Wan, Hong Kong

  • Customer Support: support@tailfizzco.com

  • Phone / Text: +1 (213) 318-3834